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Privacy Policy

Last updated: May 3, 2026

This policy describes how BrandCanva (“we”) processes personal data in connection with the website and associated services. It supplements the legal notice and Terms of Use. For questions: support@brandcanva.com .

1. Data controller

  • Publisher / controller: BrandCanva (details available on request).
  • Contact : support@brandcanva.com

2. Data collected

  • Account data: email address, name if provided, and technical authentication identifier.
  • Content you provide: conversations, URLs and files uploaded in workflows (onboarding, coaching, offers), within the available features.
  • Technical data: server logs, session identifiers, and browser or device information needed for security and proper operation.
  • Cookies and trackers: see the section below when analytics or audience measurement tools are enabled.

3. Purposes and legal bases

  • Providing and personalizing the service: performance of a contract or pre-contractual steps.
  • Customer support, security and fraud prevention: legitimate interests.
  • Compliance with legal obligations (accounting retention or responses to authorities where applicable).
  • Marketing communications or newsletters: only with consent where you have expressly subscribed.

4. Recipients and processors

We may use providers strictly necessary to host and operate the service, for example:

  • Website / application hosting and delivery (e.g. Vercel).
  • Authentication and database (e.g. Supabase), transactional email delivery (e.g. Resend or equivalent).
  • AI or API providers when you use features relying on those services, strictly within the scope of your use.

These providers process data on our behalf and instructions in compliance with the GDPR. We do not sell your data to third parties for advertising.

5. Retention periods

  • Account data: for the contractual relationship, followed by archiving limited to legal obligations or evidentiary needs.
  • Content and technical logs: periods proportionate to their purposes (security, product improvement), followed by deletion or anonymization where possible.

6. Transfers outside the European Economic Area

Some providers may be outside the EU. In those cases, we apply appropriate safeguards (European Commission standard contractual clauses or a recognized mechanism).

7. Your rights (GDPR)

Subject to legal exceptions, you have the following rights:

  • Access, rectification and erasure of your data;
  • Restriction of processing and objection;
  • Portability of data you provided where processing is automated;
  • Withdrawal of consent for processing based on it, without affecting the lawfulness of previous processing;
  • Lodging a complaint with the CNIL ( cnil.fr ).

To exercise your rights, write to support@brandcanva.com .

8. Cookies

Cookies strictly necessary for the website to function may be set without prior consent. Analytics or advertising cookies, where used, require your consent through a banner or equivalent tool where regulations require it.

9. Security

We implement appropriate technical and organizational measures to protect your data (secure connections, access controls and team awareness). No system is entirely free of risk.

10. Changes

We may update this policy to reflect changes to the service or legal obligations. The “last updated” date at the top will be revised accordingly.